No matter your industry, having fast and reliable access to call recordings for compliance, training and audit purposes is essential. Trying to locate a recording can be frustrating for employees and customers alike – not to mention the reputational and financial damage of a lost recording – while the increasing threat of data breaches can put your business’s and customers’ personal data at risk if recordings aren’t properly secured. Our Storage solution offers an unlimited, hyper-scalable and fully compliant platform that keeps your recordings safe while making them easily accessible to you and your team, for as long as you need.
Our Storage platform allows you to store recordings beyond the general five-year compliance requirement so you can access any call you need, for as long as you need to. This solution is hyper-scalable which means you have full control and flexibility over the capacity you use – making sure you never run out of space at critical times and that you don’t pay for unused space, especially when budgets are tight.
Whether you opt for our local Microsoft Azure storage option or international Amazon-hosted storage: we guarantee always-available uptime so you can access your recordings whenever you need to. With built-in safety measures such as URLs that can’t be shared and 256-bit encryption, you can rest assured that they won’t be accessed, deleted or downloaded by external parties.
Thanks to fully compliant audit trails available across the entire recording lifespan, you can easily access individual recordings needed for problem resolution, audit or training purposes. Full tracking and monitoring of each call paired with daily reports mean you will never be left in the dark when you need information on a specific incident – giving you access to recordings for as long as you need to store them.
With package options that can cater for storage requirements of any size, you can select the option best suited to your needs and only pay for the storage you use, for the period you use it. You can also upscale or downscale your storage without purchasing additional licensing, software or hardware.