Bot technology holds the promise of almost-endless growth, but many businesses still limit this tool to chat windows, pop-up screens or one-dimensional virtual agents. Knowing how to unlock the power of bots can you achieve so much more in the way you interact with customers, empower your employees and grow your business in a digital age. Our Bot platform provides businesses with the ability to implement capabilities that not only help them work better today: it also future-proofs their operating model in the lead-up to the Fourth Industrial Revolution. Fully customisable and easy-to-integrate, we can have your businesses bot-ready in no time.
Having advanced tech support or customer relationship managers inundated by tasks like password resets is a waste of precious time and resources. Bots can automatically take care of these mundane tasks, giving agents more freedom to focus on strategic activities and you the opportunity to upskill them into customer service champions.
Augmented intelligence can help employees gain insight into customer interactions so they can solve complex problems, quickly. Virtual assistants can take care of general tasks to save time and provide intelligence on a caller’s history so the agent knows exactly who’s calling, why they are calling, how many times they’ve called before and if this is an escalated call – all before they connect to the customer.
Our bots are infinitely customisable and can be integrated into any environment, so you can use the platform to implement a range of smart self-service features that match your unique requirements. This makes sure calls are answered almost instantly and resolved as quickly as possible – only involving human agents where needed.
The Bot platform leverages advances in AI-human interactions, offering various speech-to-text and text-to-speech add-ons so visually, hearing- and speech-impaired employees can operate all aspects of your system and deliver a great customer experience on any call.